Help Desk – INTL Chile
Insight Global
IT Support Specialist
Provide general IT infrastructure, software and system support to end users through telephone, remote desktop support, printed reports and in person. Resolve IT related issues in a timely manner and ensuring they are properly logged in service management tools. Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data. Manage issues to resolution within the IT support management systems. Enhance support documentation and issue / solution database. Install new software and maintain and / or upgrade existing software. Evaluate and replace or repair hardware. Install and configure new hardware. Resolve basic communication issues. Maintain procedures and solution documentation related to issues.