Customer Support

Customer Support – Customer Experience Team

It's fun to work in a company where people truly believe in what they're doing!

Ingram Micro | Stockholm

Do you want to work in an international environment where customer experience is central – and at the same time get the opportunity to develop at the beginning of your career?

We are now looking for a Customer Support to our Customer Experience team in Stockholm. Here you will have a central role in ensuring a smooth and professional experience for our customers and collaborate closely with several parts of the organization.

You will become a part of a committed team where cooperation, accountability, and service spirit are important parts of our culture.

About the role

As a Customer Support, you work in the heart of our operations. You have daily contact with customers and internal teams and contribute to making our order flows, deliveries, and customer dialogues work smoothly.

You will work closely with colleagues in sales, purchasing, warehouse, bid management, and product management, which gives you a broad understanding of the business.

The Customer Experience department consists of 13 committed and collaborative colleagues and this role is part of a team of 5 colleagues who provide service to our small and medium-sized customers.

The role is dynamic and varied – perfect for you who likes pace, problem-solving, and working with people.

Your main duties

In the role, you will, among other things:

• Act as the company's representative and ensure a professional and service-oriented customer dialogue
• Have ongoing customer contact via email, phone, and Teams
• Answer questions about products, deliveries, and order status
• Handle order administration and order updates, including handling of special prices
• Follow up on orders and deliveries together with internal functions
• Handle invoicing and credit-related documentation
• Work with allocation and distribution of products

Who we are looking for

We are looking for you who likes to work in a service-oriented role where you have many contact points and where no day is the same as the other.

You are structured, solution-oriented, and thrive in a high-paced environment where you can take responsibility for your cases from start to finish.

We would like to see that you have:

• High school education or equivalent
• Experience in administrative work or customer service
• Good system habits and experience with Microsoft Office 365
• Experience of working in CRM systems and case management systems
• Fluent Swedish and English, spoken and written

To succeed in the role, we believe that you:

• Thrive on collaborating and building relationships, both externally and internally
• Are motivated by working in a dynamic environment with a high pace and varying tasks
• Have a strong customer focus and are driven by creating good customer experiences
• Take initiative and find solutions when challenges arise
• Are structured and can handle several parallel tasks
• Contribute with positive energy and laughter in the team

Why Ingram Micro?

Ingram Micro is a global leader in IT distribution and technology. We are currently undergoing an exciting transformation – from being a traditional distributor of IT products to becoming a platform-based technology company.

With us, you get the opportunity to work in an environment where technology, business, and customer experience meet.

We offer, among other things:

Opportunity to develop and grow within the organization An engaged team where cooperation and knowledge sharing are in focus A role where you get a broad understanding of the business

Hybrid work with the possibility of remote work

Location: Stockholm

Reports to: Customer Experience Manager

We are working with ongoing selection – we look forward to your application.