AWS Technical Account Manager

AWS Technical Consultant

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Role Summary

We have an excellent opportunity for an experienced AWS Technical Consultant to join our AWS services team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Technical Consultants are expected to routinely act as the lead on large scale, complex projects and provide mentoring to their fellow technical consultants. Our Technical Consultants provide post-sales technical consultancy, undertake delivery and implementation engagements, as well as providing pre-sales qualification and design to consultancy engagements. A typical AWS Technical Consultant will have had five or more years' experience in a technical consulting type role, with an excellent understanding and experience of delivering AWS centric solutions.

Key Duties and Responsibilities

Working in close collaboration with the local (in-country) AWS sales and technical team, along with the local Regional Service Centre, the core responsibilities of the role include, but not limited to, the following:

Project Delivery

• Undertake individual consultancy assignments or work on a project as part of a larger team analysing customer requirements, gathering and analysing data and recommending solutions
• Technically manage the assessment, design, and implementation of solutions
• Ensure consultancy assignments are undertaken consistently and with quality
• Highlight technical risks so that any Ingram Micro exposure to commercial loss can be minimised
• Be familiar, harness, and deliver against key vendor programs including OLA, MAP and WAFR
• Produce and update assignment documentation as required
• Ensure that hand over to relevant support organisation is successfully completed
• Provide technical support as requested, for internal and external customers
• Lead and present at customer opportunities and workshop sessions

Pre-Sales, Scoping, and Services Development

• Lead, or be part of, customer scoping calls or workshop sessions
• Lead and contribute to Statement of Works
• Build and maintain a good awareness of the internal SMEs areas of specialism
• Identify other Ingram Micro service and sales opportunities
• Support the development of the regional AWS services propositions, solutions and GTM
• Work with thought leaders within Ingram Micro to allow for continued success and to help identify areas of potential growth Lead with qualification of designs and opportunities

Personal Skills Development

• An active and contributing member of our regional AWS technical community
• Build and maintain a strong relationship with the channel partners internal technical team
• Keep up-to-date with current and future technologies, products and strategies
• Build a solid skills foundation in chosen subject matter
• Maintain relevant vendor certifications
• Build and enhance relationships with peers
• Continue development of consultative skills

Qualifications and Experience

An AWS Technical Consultant should also have the following qualifications and experience:

Required Qualifications

• AWS Professional / Specialty Certification

Expected Experience (Design, Deployment and Transformation)

• 3+ years on AWS complex cloud environments
• AWS Optimisation Licensing and Assessment (OLA)
• AWS Migration Acceleration Program (MAP)
• AWS Well-Architected Framework Review (WAFR)
• Compute services (e.g. EC2, containers, serverless)
• Monitoring/Observability tools (e.g. CloudWatch, Prometheus, DataDog)
• CI/CD tools (e.g. CodePipeline/CodeBuild, Jenkins, GitHub Actions)
• IaC tools (e.g. Terraform, CloudFormation, Serverless Framework)
• Containers and orchestration tools (e.g. Docker, ECS, Kubernetes)
• VPCs/Networking
• Gen A/I and Machine Learning
• Migrations from VMware and/or Azure

Knowledge, Skills, and Characteristics

• Five or more years of experience in a technical consulting type role
• Excellent communicator both verbally and written (both local and English)
• Experienced, mature, influential, assertive and diplomatic
• Able to operate independently or as part of a larger team
• Able to technically manage other people on large scale projects
• Able to network with industry peers and customers
• Industry leading knowledge of chosen subject matter
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
• Applies knowledge and skills through handling complex problems beyond own area of expertise
• Ability and willingness to travel
• English language proficiency is essential