Analista DE Customer Success II
Ingram Micro
Customer Success Analyst II
It's fun to work in a company where people truly BELIEVE in what they're doing!
The Customer Success Analyst II is responsible for ensuring that clients have a positive and strategic journey, from onboarding to project delivery. They work directly in conducting meetings, following up on scope via CRM, managing expectations, and resolving conflicts, always in partnership with the Tech Lead. With a focus on relationship, this professional understands the business objectives of clients and directs the deliveries to generate value, in addition to promoting engagement actions, implementing satisfaction surveys (CSAT and NPS) and proposing success cases.
In addition, they monitor performance indicators, analyze risks and opportunities, and manage the financial aspects of AWS contracts and consumption with FinOps practices. With a higher education degree and experience in cloud or SaaS technology environments, the analyst needs to have communication, negotiation, project management, and technical team collaboration skills. Certifications in agile methods, project management, and knowledge of AWS frameworks are important differentials to perform excellently and contribute to customer retention and growth.