Technical Support Specialist

Customer Service

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

This Technical Product Specialist is responsible for creating, maintaining and testing product data, pricing, rules & notes for products in our Unitary portfolio, including the Mitsubishi/Trane Joint Venture and other products, based on business needs. This work supports software programs used by the field sales organization, as well as external customers, to select Trane Commercial Systems equipment. It also supports the tools used by commercial sales offices to price, generate documents such as proposals and submittals, and ultimately to order Trane equipment. This position requires a detailed-oriented person who works well both independently and in a team setting. Must have good written communication skills to clearly communicate product selection and ordering requirements to both internal Trane personnel and external customers. What you will do:

Oversee implementation, maintenance, and auditing of configuration management and bill of materials across multiple systems to ensure data integrity.

• Utilize critical thinking skills to convert requirements from design, engineering, product support, and manufacturing into effective supporting tools and processes.
• Troubleshoot and resolve data and application issues reported by customers, ensuring timely and effective solutions.
• Ensure delivery of accurate and reliable data products by thoroughly reviewing both personal work and the work of others.
• Work with cross-functional teams to create and maintain analytic workflows and data visualizations that support business objectives.

What you will bring:

• Bachelor's Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree OR
• Associate's Degree (Electrical or Mechanical Design is desired) and 2 years of Trane Commercial Product experience is preferred

Key Competencies:

• Working knowledge of computer-aided graphic systems; AutoCAD experience preferred.
• Basic understanding of product definition and configuration concepts preferred.
• Must be able to function in a technical engineering team environment.
• Ability to work both individually and in cross-functional teams
• High attention-to-detail and solid communication skills
• Self-motivated and tenacious
• Excellent computer skills
• Willing to learn and ask questions
• Ability to travel – Expected travel - 10%

Compensation:

Base Pay Range: $65,000 - $80,000

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, and geographic location where the work is performed.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.