Event Registration Associate, Customer Service

Event Registration Associate, Customer Service

This position will be based in our Las Colinas Blvd., Irving, Texas office.

The Event Operations team is seeking an ambitious Customer Service Associate to join our Event Registration team. This role reports to the Director of Digital Delivery and Registration to ensure customer satisfaction by proactively managing customer requests, inquiries, and complaints thoroughly and friendly. They serve as a liaison between the event groups and customers to provide key information required to answer customer inquiries.

In this role you will:

• Act as first line support for technical issues relating to event registration
• Answer incoming phone lines promptly, courteously, and correctly; answer questions, research and resolve problems and provide information in a clear and concise manner
• Respond to emails professionally and within department standards
• Process event/conference registrations and requests for written information, answer questions for general information, and take other orders, such as membership or subscriptions as needed
• Follow up on customer inquiries and research event information to ensure satisfactory completion
• Remain current on changes in divisional facts, policies, procedures, and product offerings
• Know and understand individual product components and customer bases so that individual is well informed and accurate when providing information
• Qualify attendees by researching and collecting data and updating registration systems with integrity
• Assist in quality control in systems and programs to develop best practices for the team
• Provide recommendations on ways to improve customer service experience based on customer inquiries
• Place outbound calls to solicit information encourage attendance and/or purchase additional products, as needed
• Collaborate with other internal teams and departments to resolve customer accounts
• Perform additional administrative duties and projects as assigned

What you'll need to succeed:

• 1-3 years equivalent work experience
• Tech-savvy with 1-3 years of experience in CRM or Registration Systems preferred
• Must be comfortable with managing multiple inboxes and phone lines with high call volumes
• Ability to effectively work within a team and independently
• Able to review and process sensitive material with complete confidentiality
• Have a detail-oriented nature and accuracy when entering and reading customer data
• Capable of assessing situations, problem solve and making clear decisions in a timely manner in the best interest of the organization
• Excellent time management and prioritization skills, with proven ability to work under pressure with tight deadlines
• Ability to be analytical, solve problems and recommendation viable solutions
• Strong written and verbal communication skills
• Proficient in the use of Microsoft Office applications – Microsoft Outlook, Teams, Word and Excel

The pay range for this position is $45000 - $49000 depending on experience. The working pattern for this role will be 8am - 4pm PST. This posting will expire on 08/11.