Account Manager - Remote Eligible

Mid-Market Account Manager

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

The Mid-Market Account Manager is an individual contributor role in regional structure with direct reporting line towards Chapter Lead.

Mid-Market Account Managers sell Infobip's product/service offering to its SMB clients in the designated area and proactively recommend solutions to our clients. Midmarket Account Managers should work closely with relevant stakeholders internally to ensure acquisition of new business and logos.

They are responsible for keeping the CRM system up to date with the information on the progress with each prospect or the client.

Main Responsibilities:

• Focuses on lead qualification and closure for successful sale to Tier 2
• Sells a subset of product or services directly or via partners to a customer's base (provided target account list) in designated team/squad.
• Involves specialists when needed for particular aspects of overall sales
• Develops solution proposals encompassing all aspects of the application.
• Manages sales through forecasting, account resource requesting, account strategy, and planning.
• Participates in the development, presentation, and sales of a value proposition.
• Negotiates pricing and contractual agreement to close the sale.
• Maintains client relationships by collaborating with MM AMs to sell and maintain account health
• As required cross sells for existing accounts on complicated deals (e.g., renegotiation)

Success Metrics:

• Achievement of numeric sales quotas (% of accomplishment in the set quarterly/annual numeric KPIs; CRM data)
• Approaching customers (# of related products promoted to customer; # of converted leads into opportunities in a quarter; identified # of target customers in the target list)
• Generating of new opportunities
• Reporting efficiency through timely and accurate update (clean CRM data)
• Building relationships and networks

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.