Sr. Implementation Specialist

Infinit-O Job Opportunity

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction. But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve. With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

Job Description

Serve as the first point of contact to manage multiple accounts during their implementation. Demonstrate a deep understanding of the client platform as well as traditional project management methodologies. Work directly with our customers to deploy a range of products within our workplace platform. Drive a streamlined implementation plan following client's guidelines for scaled onboarding. Have impeccable follow up with client calls, emails, and training. Deliver engaging enablement sessions to successfully onboard key user roles. Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests. Execute on both 1:1 video calls and one-to-many (email campaigns, webinars, group office hours) customer engagement strategies for your segment of customers. Ensure client customers derive maximum value from their investment in our platform, utilizing key features and products. Represent client as a domain and product expert in customer interactions. Always push for industry-leading NPS scores.

Requirements

3-6 years of experience managing relationships with software or services clients in either a B2B sales or account management role. 3-6 years in a genuine customer facing role. 3-6 years of implementation experience OR experience managing or driving projects for customers. Demonstrated ability to manage a high volume of clients. Change management skills. Strong verbal and written English communication skills both internally and externally. Strong critical thinking and problem solving skills. Experience with managing tight deadlines. Presentation skills. Organized & autonomous. Comfortable and energized operating in a fast moving organization. Training curriculum development and delivery is a plus. Previous experience in a startup environment and using Salesforce or another CRM platform is a plus.