Back Office Support Analyst

Job Title

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

Key Responsibilities

• Voice Verification - Call each contact from MediaRadar's marketing database and verify data that is provided (e.g. person's name, corresponding job title, etc.) and update database/spreadsheet accordingly based on the additional metadata gathered during the phone verification. If needed, research information online such as LinkedIn and official company websites and update the VV database.
• New Accounts Research - Use LinkedIn and/or Google search to find contacts and other details of the listed brands. Update the contact information following the prescribed format and guidelines.
• LinkedIn Verification - Thoroughly check and compare the LinkedIn information against the listed information in the spreadsheet. Update the contacts database according to the prescribed format and guidelines. Ensure that all records under pending status are resolved.
• Concierge - Thoroughly check the list of requests/cases and make the necessary actions in a timely manner. When needed, use LinkedIn search functions to find contacts and other details needed. Review contact details and update records accurately based on the findings. Handle unassigned cases in the project management system and resolve client requests.
• Other tasks may include Lead Generation, Lead Validation/Qualification, Quality Assurance, and other Data Management tasks to support our campaigns/projects.
• Prepare and send weekly reports/updates with their findings.

Requirements

• Good understanding of social media platforms such as LinkedIn, Facebook, Twitter, and the likes
• Proficient in English both oral and written communications
• Ability to take initiative and problem solve
• College graduate or equivalent work experience
• Good oral and written communication skills
• Knowledge in MS Office applications
• Knowledge in web research
• Detail oriented
• Can work independently