Seasonal Customer Experience Representative

Seasonal Customer Experience Representative

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

We love books and all things beautiful

We are Canada's Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

Are you passionate about creating exceptional customer experiences? Join our team in Nelson, Canada, as a Seasonal Customer Experience Representative and help us spread joy during our busiest time of the year! We're looking for enthusiastic individuals who love interacting with people and have a knack for providing outstanding service.

• Create a warm and welcoming environment for our customers
• Engage in friendly and helpful interactions with customers on the sales floor
• Assist customers in finding products and making purchasing decisions
• Share product knowledge and tell compelling stories about our merchandise
• Maintain a neat and organized store appearance
• Operate point-of-sale systems and process transactions accurately
• Collaborate with team members to ensure smooth store operations
• Adapt to changing customer needs and store priorities
• Participate in maintaining visual merchandising standards
• Contribute to a positive and supportive team atmosphere
• Assist with inventory management and restocking as needed
• Stay informed about promotions, new products, and store policies

Qualifications

• Exceptional customer service skills with a friendly and approachable demeanor
• Strong communication abilities, both verbal and written
• Adaptability and flexibility to thrive in a dynamic retail environment
• Enthusiasm for learning about new products and services
• Ability to remain mobile on the sales floor for extended periods
• Capability to lift and move items weighing up to 40 pounds, using proper techniques
• Availability to work flexible hours, including evenings, weekends, and holidays
• Basic computer skills for operating point-of-sale systems
• Problem-solving aptitude to address customer concerns effectively
• Team player mentality with a willingness to support colleagues
• Ability to multitask and stay organized in a fast-paced setting
• Retail experience preferred but not required
• High school diploma or equivalent

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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