Customer Experience Representative

Customer Experience Representative

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

We love books and all things beautiful

We are Canada's Cultural Department Store

Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)

Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise

Use merchandising standards to create a visually appealing, stimulating store

Create a warm and welcoming environment in our stores

Add joy to our customers' lives

Leverage our product to tell stories

Engage and connect with our customers on the floor

Curate specific product collections for each customer you meet

Role model Indigo's High Performance Characteristics

Seek information regarding new products, promotions and programs

Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Take accountability to respond to customer feedback in a timely manner

Hold self and others accountable

Own self-development and provide continuous feedback to colleagues and Leadership Team

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

Demonstrated commitment to creating an exceptional employee and customer experience

Ability to be mobile on the sales floor for extended periods of time

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)

Bilingualism (French/English) is required for all positions in Québec; other languages an asset

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.