Technical Support Analyst | Level 1

Tier 1 Support Technician

Work hours: 7 – 4pm

Job duties:

• Software and hardware fixes
• Replacing monitors and printer fixes on DHCP and getting IP address
• Printed off the network and replacing printers
• Responsible for daily phone support
• Hardware deployments supporting rollouts and refresh projects
• Work with new hires to help onboard with IT equipment
• Work from the ServiceNow ticketing system to respond to requests
• Support walk-up users
• Respond to MS Teams messages
• Meet and support users in the plant as needed

Technologies / experience: W10 moving to W11, imaging, Active Directory, DHCP, MS exchange, Azure, SW and HW troubleshooting, Customer service

Skills: Technical support, Customer service, Windows

Additional skills & qualifications: Excellent customer service and communication skills. Problem solver. Great team player and attitude.

Pay and benefits: The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type: This is a fully onsite position in Columbus, IN.

Application deadline: This position is anticipated to close on Sep 23, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.