Technical Assistance Center Representative

Allison Transmission Technical Assistance Center Representative

Join the team that is powering progress. Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we are driving progress everywhere because we employ top talent worldwide. Learn more about this role and how you can begin driving your career forward!

Benefits: The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.

• Choice of medical plans with prescription coverage
• Employer HSA contribution
• Dental & Vision Insurance
• Paid Parental Leave
• Short & Long-Term Disability
• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
• 401K with generous Company match & contribution
• Accrued Paid Time Off
• 12 Paid Holidays
• 8 hours paid volunteer time per year
• Robust employee wellness program
• Tuition assistance program & Dependent scholarship program
• On-site blood drives
• Voluntary employee groups open to all who wish to participate, including: Global Women’s Network, Emerging Professionals ERG, Multicultural ERG, Veterans ERG, Toastmasters Club, and more.

Job Description

Summary: We are looking for an Allison Transmission Technical Assistance Center Representative that will be the first line of communication between Allison and our Distributors, Dealers, and End Customers. The successful candidate will be able to accept ownership for effectively documenting customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Essential Functions:

• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• File and maintain all records and documentation in accordance with corporate retention policies
• Route calls to other team members whenever needed
• Other duties as assigned

Education Requirement: High School Diploma or Equivalent

Experience:

• Required: Previous customer service experience, strong phone and verbal communication along with active listening, mechanically inclined and possess a strong understanding of vehicle maintenance and repair, analytical thinking/problem solving, good written communication, good understanding of Microsoft Office
• Preferred: Previous call center experience in technical assistance, warranty processing experience, bilingual

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us.

Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.