Mortgage Customer Service Representative

Customer Service Representatives – Multi-Family & Mortgage Support

We're hiring: Customer service representatives – multi-family and mortgage support. Are you ready to be the voice of hope, guidance, and clarity for people navigating some of life's most challenging moments? Whether it's helping someone facing eviction or guiding a first-time homebuyer, your empathy and expertise can make all the difference. We're looking for passionate, service-driven individuals to join our multi-family support and mortgage customer service team. These roles go beyond answering phones; they're about being a lifeline, a resource, and a trusted partner in someone's housing journey.

Multi-Family Support Csr

Help renters, tenants, and property managers find the resources they need to stay housed, resolve issues, and move forward. You'll be supporting individuals who may be facing eviction or homelessness—your compassion will be your greatest tool.

What you'll do:

• Answer calls from renters, tenants, and property managers with empathy and urgency
• Provide referrals and resources for housing, rental assistance, and homeownership
• Handle tenant complaints and multifamily rental inquiries
• Use a knowledge base to deliver accurate, helpful information
• Document all communications in an internal system

Must-have qualifications:

• 2 years of property management experience
• 1 year of contact center or phone-based customer service
• High school diploma or GED
• Willingness to work until 8:00 pm

Mortgage Support Csr

Be the bridge between the public, lenders, and the U.S. Department of Housing and Urban Development (HUD). You'll help callers understand FHA guidelines, support lenders with certifications, and assist nonprofits and appraisers with housing programs.

What you'll do:

• Handle inbound calls related to FHA, VA, and conventional mortgage inquiries
• Provide accurate information using FHA-approved resources
• Support lenders with FHA connection tools and certification processes
• Guide callers through HUD home purchasing, property status, and realtor requirements
• Assist nonprofits and government entities with HUD program support

Must-have qualifications:

• 2+ years of mortgage experience (loan processing, underwriting, servicing, etc.)
• High school diploma or GED
• Willingness to work until 8:00 pm

What we're looking for:

• Strong customer service and call center skills
• Bilingual (Spanish) is a plus
• Excellent communication and problem-solving abilities
• Ability to stay calm and focused under pressure
• Commitment to accuracy, empathy, and professionalism

Why this role matters: Every call you take could be the turning point in someone's life. Whether it's helping a family avoid eviction or guiding a lender through FHA certification, your work will have real impact. If you're ready to bring heart, hustle, and humanity to your next role—this is your chance. Apply today and be the difference!

Pay and benefits: The pay range for this position is $21.61 - $23.32/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available
• Life Insurance (voluntary life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

Workplace type: This is a fully onsite position in Indianapolis, IN. Application deadline: This position is anticipated to close on Oct 25, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in full-stack technology services, talent services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.