Desktop Support Technician

Desktop Support Role

This is a Desktop Support role that will be supporting tickets and peripherals in a distribution center. 70% of the time will be in the distribution center supporting previously entered tickets for troubleshooting. The other 30% of the time will be supporting tickets and users remotely.

Duties and Responsibilities:

• Service now tickets

• No "call in tickets" – they're all entered through their website or through ServiceNow (supervisors will enter the tickets)

• Most of the tickets that come in are related to:

• Zebra devices
• Mobile devices
• Android
• Standard Desktop Support
• Most if not all hands on touching equipment

• Support, maintain, and partner with outside teams to enhance services relative to the following technologies and services:

• Client deployment solutions
• Microsoft Active Directory accounts, (provisioning and de-provisioning)
• Client Endpoint Protection Services
• VPN accounts
• Collaboration and Communication accounts and services (Teams clients and Teams enabled conference rooms, email, CRM, Voice/VoIP)
• Client systems (workstations, laptops, mobile devices, product fulfillment devices)
• Mobile device management
• ServiceNow and Jira Service Management (ticketing systems)

• Prioritize work with varying levels of urgency, to ensure SLAs are met and customers are kept up to date on statuses

• Participate in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment.

• Provision and manage accounts that are used by company employees, contractors and partners to access corporate systems, services, applications and networks.

• Onboard new employees with hardware, peripherals and access

• Perform first and second level diagnostics and device troubleshooting

• Continual improvement – contribute ideas and solutions to make technology and processes work better for our customers.

• Enter accurate and current case documentation for all assigned incidents and requests.

• Contribute to knowledgebase documentation pertaining to corporate technology assets, standard operating procedures and access request forms.

• Demonstrate professionalism, maintain confidentiality and discretion when dealing with sensitive issues.

Skills

Troubleshooting, Help desk support, Help desk, Support, Service desk, Customer service, Deployment, Office 365, printers

Additional Skills & Qualifications

Nice to haves:

• Distribution Center/Manufacturing background
• Great customer service abilities
• Zebra Printers, ServiceNow, MDM (Android)
• Adaptable to change (dropping a project and moving to the next)

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Whitestown, IN.

Application Deadline

This position is anticipated to close on Sep 24, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.