Customer Service Supervisor

Customer Service Supervisor For Onsite Maintenance

As a customer service supervisor for onsite maintenance here at Honeywell, you will play a crucial role in overseeing and managing the customer service operations for maintenance within the IGS business unit. Your responsibilities will include leading a team of customer service technicians, ensuring exceptional service delivery, and coordinating onsite machine maintenance activities. You will report directly to a regional maintenance manager and you will work onsite full time at the customer location. In this role, you will have a significant impact on our customers' satisfaction and the success of our conveyor maintenance services while representing Honeywell onsite.

Key Responsibilities:

• Lead and manage a team of customer service technicians, providing guidance, support, and training to ensure exceptional service delivery.
• Coordinate and schedule onsite maintenance activities, ensuring timely and efficient service to meet customer requirements.
• Act as the main point of contact for the customer, addressing inquiries, concerns, and escalations related to maintenance services.
• Collaborate with cross-functional teams, including technicians, engineers, and sales representatives, to ensure seamless coordination and execution of maintenance projects.
• Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance customer satisfaction.
• Develop and maintain strong relationships with customers, understanding their specific needs and providing tailored solutions to meet those needs.
• Ensure compliance with safety, environmental, and regulatory requirements during onsite maintenance activities.
• Collaborate with external vendors and contractors for specialized maintenance services, monitoring their work to ensure it meets established standards and is within budget.
• Provide regular reports and updates to senior management on customer service performance.
• Assist team of technicians in the repair and maintenance of equipment.
• Completes work orders, records, logs and other written or computer-based documents according to established procedures.
• Diagnoses mechanical, electrical, and electronic problems using technical drawings and diagnostic tools.
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment.
• Performs preventive maintenance and repairs on equipment according to safety and quality procedures.
• Maintains inventory of company supplied tools and parts.

Physical Requirements (must be able to perform with or without reasonable accommodation):

• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Walking within and around the site with great frequency. Walking up multiple flights of stairs is required at times, can range from 2 to 6 flights.
• Able to work at heights and ability to climb ladders safely.
• Full manual dexterity in both hands and wrists, eye/hand coordination and feet motion. Ability to stand/walk for up to 10-12 hours.
• Flexibility in covering multiple shifts and holiday hours as required.
• Willing to work overtime as required.
• Some travel may be required but is not mandatory.

Honeywell Benefits:

In addition to a performance-driven salary, cutting-edge work, and developing side-by-side solutions with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized medical, dental, vision, and life insurance; short-term and long-term disability; 401(k) match, flexible spending accounts, health savings accounts, EAP, and educational assistance; parental leave, paid time off (for vacation, personal business, sick time, and parental leave), and 12 paid holidays.

You Must Have:

• High school diploma or GED is required.
• 5+ years mechanical troubleshooting and repair experience required.
• 5+ years electrical troubleshooting and repair experience required.
• MS Office skills (Word, Excel, PowerPoint, and Outlook).
• Proven leadership and management skills, with experience in leading a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience working with conveyor maintenance or related industrial equipment.

We Value:

• Material handling experience in conveyor, sortation, palletizers, and robotics is a plus.
• Silk Screen/Screen Press experience is a plus.
• Experience working with embroidery equipment is a plus.
• Controls Troubleshooting experience a plus.
• Networking Troubleshooting experience a plus but required for Sr. Level.
• 2+ years leadership experience.
• Passion for delivering exceptional customer service and satisfaction.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Continuous learning and adaptability to changing customer needs and industry trends.

About Honeywell:

Honeywell International Inc. invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

The Business Unit:

The business unit enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.