Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team. This is a contract to permanent position, offering an excellent opportunity to showcase your communication skills and ability to assist customers effectively. The ideal candidate will excel in a fast-paced environment and demonstrate a commitment to delivering exceptional customer experiences.

Responsibilities:

• Respond promptly to inbound customer inquiries via phone, ensuring a high level of satisfaction.
• Manage order entry tasks accurately and efficiently to support operational needs.
• Provide clear and detail oriented communication to resolve customer issues and answer questions.
• Handle both inbound and outbound calls to address customer concerns or provide updates.
• Collaborate with team members to improve service delivery and meet performance targets.
• Maintain detailed records of customer interactions and transactions.
• Follow established protocols and procedures to ensure compliance and consistency.
• Identify opportunities to enhance customer satisfaction and recommend improvements.
• Assist in training new team members or sharing best practices when needed.
• Adapt to changing priorities and contribute to a positive team environment.

Requirements:

• Proven experience in call center or customer service roles.
• Strong skills in order entry and data accuracy.
• Ability to handle inbound and outbound calls professionally.
• Excellent verbal and written communication abilities.
• Proficient in using computer systems and applications.
• Ability to multitask and manage time effectively in a busy environment.
• Collaborative mindset with a focus on teamwork and customer satisfaction.
• High level of adaptability and problem-solving skills.