Account Manager

Account Manager Opportunity

Ready to drive success? Join CRST as an Account Manager and help us build and maintain positive relationships with our customers. If you are a great communicator and know how to drive revenue and provide best-in-class freight solutions, this is your next big opportunity!

Location: 7310 Innovation Blvd, Fort Wayne, IN 46818

Hours: Monday to Friday (8:30 am to 5:30 pm)

Compensation: This pay scale represents a good faith estimate of the salary wage range the company reasonably expects to pay upon hire for this position: $48,635 to $51,000 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

About the Role

The Account Manager builds and manages customer relationships to grow volume and margin across key van, flatbed, and power-only lanes. This role combines new business development with account management responsibilities to drive revenue and provide best-in-class freight solutions. Customer service professionals are responsible for managing inquiries, complaints, and feedback from customer accounts. The focus is on building positive relationships and providing quality service that meets or exceeds customer expectations.

Essential Duties and Responsibilities

• Customer and Business Growth: Build and manage a portfolio of shippers, uncover new lane opportunities, and grow gross margin through strategic partnerships
• Sales and Prospecting: Identify and pursue new business opportunities via cold calls, referrals, and CRM tools
• Negotiation and Pricing: Negotiate pricing with shippers and carriers, manage contracts, and ensure profitable margins
• Pipeline Management: Forecast pipeline, track key performance indicators, and proactively manage account performance
• Execution and Coordination: Partner with agents and internal operations teams to ensure successful freight execution
• Customer Communication: Serve as the first point of contact for assigned customers and respond to inquiries promptly
• Coverage and Collaboration: Provide backup coverage for peers' accounts as needed and ensure seamless internal communication
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

Education: High school diploma or GED

Industry Knowledge: Basic understanding of transportation or logistics operations, preferably in a brokerage or asset-light model

Communication Skills: Ability to build relationships, negotiate effectively, and manage internal and external communication in a fast-paced setting

What Great Looks Like

Brokerage Experience: Experience in a transportation brokerage or third-party logistics environment

Sales Skills: Strong communication and negotiation skills with a competitive, team-oriented mindset

Technology Proficiency: Familiarity with Outlook, Excel, Word, Base Operating System (BOS) experience.

Adaptability: Ability to manage multiple priorities and perform in a fast-paced environment

Why CRST?

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.