IT Technician

IT Support Technician (Onsite)

Location: Indianapolis, IN (rotating between Corporate, Technology Center–North, and Technology Center–South)

Hours/Schedule: Monday–Friday, 8 am to 5 pm

Type: Contract

Overview: The IT Support Technician serves as the primary onsite point of contact for end-user technology support, delivering hands-on assistance across hardware, operating systems, and enterprise applications. This role focuses on improving productivity and digital user experience through proactive issue identification, troubleshooting, onboarding support, and adherence to security standards.

Responsibilities:

• Serve as the frontline, onsite IT contact for end users, addressing hardware, software, and application issues.
• Provide in-person support across multiple Indianapolis locations, with occasional travel within a 10-mile radius.
• Troubleshoot and resolve issues related to endpoint devices, peripherals, and operating systems (Windows, macOS, iOS).
• Support enterprise applications, including Microsoft 365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams).
• Perform device setup, configuration, patching, driver updates, and verification of supported application levels.
• Proactively identify and remediate potential hardware or system issues using data and usage insights.
• Support new hire onboarding, accessory requests, and adoption of new IT initiatives and services.
• Collaborate with infrastructure and IT teams to resolve complex technical issues.
• Communicate technical concepts clearly to non-technical users to ensure effective resolution and adoption.
• Maintain compliance with security, internet safety, and data privacy standards.

Qualifications:

Minimum Requirements:

• High School Diploma or GED.
• Legal authorization to work in the United States; employment visa sponsorship is not available for this role.
• Completed CompTIA A+ and Apple Certified Support Professional certifications.
• Completed Microsoft 365 Fundamentals certification.
• Prior help desk or IT support experience.
• Prior customer service experience.
• Working knowledge of computer hardware, software, networking, internet security, and data privacy principles.
• Diagnostic and problem-solving skills focused on endpoint devices and peripherals.
• Proficiency with Microsoft 365 applications and services.
• Ability to support Windows, macOS, and iOS environments.

Preferred Qualifications:

• IT technician certification (e.g., Microsoft Certified IT Professional or similar).

Benefits: System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.