IT Service Management Lead

Job Role

The role focuses on leading IT Service Management and operations by planning, executing, and overseeing technology projects while ensuring compliance with established processes and best practices. It requires strong expertise in ITSM frameworks, particularly ITIL, along with proven experience in implementing and improving ITSM processes in mid-to-large organizations. Candidates should demonstrate advanced technical knowledge, leadership skills, and the ability to analyze data, develop metrics, and communicate effectively across all organizational levels. A college degree, significant IT experience, and the ability to travel and provide on-call support are essential.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• 5+ years of experience in IT Service Management or IT Operations leadership roles
• Bachelors degree
• Demonstrated success in implementing, governing, and improving ITSM processes in mid-to-large organizations
• Proven ability to develop and communicate metrics, dashboards, and executive-level reporting
• Excellent facilitation, training, and stakeholder engagement skills
• ITIL® 4 Foundation Certification (advanced ITIL certifications preferred)