Personal Lines Customer Service Representative - Remote Eligible

Customer Service Representative

The Customer Service Representative at Breeden Insurance Services is responsible for assisting customers with questions, claims, and existing policies; works with the Account Managers to handle customer service for new and existing clients.

Benefits/Perks

• Extremely Competitive Pay: Willing to negotiate!
• Flex schedule
• Remote work
• Health Insurance is 100% paid
• 401K Employee Match options
• Dental and Vision
• 9 Paid Holidays
• PTO starting at 22 days
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

• Active NC Property and Casualty Insurance License.
• Excellent interpersonal and creative problem-solving skills.
• Demonstrate strong customer focus and an excellent phone manner.

Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency.