Customer Experience Manager (remote) - Remote Eligible

Customer Experience Manager

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody's products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.

We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.

About the Role

We are looking for a Customer Experience Manager to build customer relationships that promote client success, retention, loyalty, and brand advocacy. You will be responsible for serving as the primary point of contact for ongoing client service, education, and advising. You will make referrals for additional products and services and help identify new business opportunities.

The ideal candidate has a hunger for excellence in client management and ensures smooth implementations. We're looking for an optimistic self-starter with a proactive mindset, strong attention to detail, and the ability to manage multiple client accounts effectively. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound.

If you thrive on helping clients succeed and enjoy building meaningful business relationships, this is the perfect position for you!

Essential Responsibilities

• Serve as the primary contact for assigned accounts and ongoing support
• Conduct implementation calls and follow-up Q&A training sessions with customers via phone or zoom (including trade-ins and LB Web basics)
• Organize and maintain Health/Wellness, Key Accounts, and Medical/Academic accounts including goals, policy, and proper documentation
• Ensure current client success and deliver exceptional client customer service on a day-to-day basis
• Create and submit weekly and monthly work-from-home schedules
• Develop new business with existing clients and/or identify potential upselling opportunities to share with the sales team to meet quotas
• Utilize Customer Relationship Management programs to document scheduled and completed activities
• Understand and communicate any campaigns highlighting new products, services, and promotions
• Assist cross-departmentally with customer aging calls, arranging device trade-ins, and other tasks as deemed necessary
• Perform other customer support tasks asked of the sales team to help achieve revenue goal objectives

Essential Qualifications

• You must reside in the listed states: AZ, CA, CO, FL, ID, MN, NC, OH, SC, TX, WI, IL, OR
• 2+ years in customer service and/or customer-facing role
• Excellent oral, written, and interpersonal communication skills
• Advanced organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines
• Strong critical thinking, analytical and problem-solving skills
• High level of accuracy, efficiency, and accountability
• Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised
• Proficiency with Microsoft Office or Google Suite
• Type a minimum of 45+ WPM
• Proficiency with CRM Software (Zoho)
• Willingness to learn other software platforms as it pertains to your role

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Summary*

• Medical (PPO), dental (PPO), vision (PPO), & life insurance*
• Flexible spending account (FSA) and dependent care account (DCA)*
• 401(k) plan with up to 3% company match*
• Paid vacation and sick leave
• 11 annual paid holidays and paid time off for birthday
• Corporate wellness program, including gym membership reimbursement, monthly onsite chiropractic and acupuncture services, and ergonomic desk set-up
• Discounted pet insurance
• Job-related training reimbursement*

*The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory period and/or other tenure requirements.

Pay Rate Range: $24.00-$29.00 per hour

COMMITTED TO EQUAL OPPORTUNITY

Biospace Inc dba InBody believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm this commitment.

InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our HR team at (323) 932-6503.