Customer Support Intern - In Sydney, Australia

Internship Opportunity

Our client is an online marketplace for carefully curated pre-loved, vintage, and antique furniture and home decor in Australia. They redefine the furniture shopping experience through an elevated platform for buyers to discover and purchase one-of-a-kind pieces, while also offering sellers an attractive proposition to showcase and sell their items. They aim to create a space where passionate collectors, designers, and vintage enthusiasts could appreciate and buy unique pieces for their homes, all while promoting sustainability and reducing waste in the furniture space.

The client is looking for European students seeking a 6-month full-time internship in Australia as part of their university requirements.

Responsibilities:

• Assist the customer support team in responding to buyer and seller inquiries through email and chat
• Help customers with questions about listings, orders, deliveries, and returns
• Support the team in ensuring smooth communication between buyers, sellers, and partners
• Keep track of customer requests and follow up to make sure issues are resolved. Help update internal records, FAQs, and support materials as needed
• Share customer feedback and common questions with the team to help improve the overall experience
• Participate in team meetings and learn about the day-to-day operations of a growing online marketplace

More Info:

• Duration: 6 months.
• Type: Full-time internship
• Start date: early January 2026 (flexible)
• Work arrangement: Hybrid (3 days in-office and 2 days WFH)
• A monthly allowance will be provided to support expenses