Technical Delivery Manager

Technical Delivery Manager

IMS Ltd is a leading mobile telematics company serving the insurance industry, providing data source-agnostic solutions through our IMS platforms. Our technology enables insurers to collect driving data cost-effectively while helping customers improve their driving behavior and reduce risk.

Role Purpose

We are seeking a Technical Delivery Manager to join our delivery operations team, responsible for translating complex business requirements into actionable development plans across our mobile telematics platform. This role requires strong technical understanding combined with excellent stakeholder management skills to coordinate delivery across multiple development teams serving the insurance telematics industry.

Key Responsibilities

• Analyze and validate technical requirements from client onboarding and change requests
• Review requirements against quality standards to ensure deliverable outcomes
• Provide feedback to stakeholders on requirement feasibility and completeness

• Transform business requirements into user stories, technical tasks, and comprehensive test strategies
• Create detailed implementation plans for development and QA teams
• Establish realistic delivery timelines and proactively manage milestone achievement

• Maintain clear, regular communication with internal and external stakeholders
• Provide structured progress reports and escalate delivery risks appropriately
• Coordinate customer testing phases and manage feedback collection processes

• Orchestrate delivery activities across SDK, Mobile, Configuration, and Infrastructure teams
• Manage cross-functional dependencies and integration points
• Oversee defect resolution workflows and ensure quality delivery outcomes
• Provide technical support to business areas throughout the delivery lifecycle

Essential Skills & Experience

• Strong understanding of software development lifecycle and delivery processes
• Experience with technical requirements analysis and documentation
• Proficiency with JIRA for project tracking and workflow management
• Knowledge of mobile application development concepts (iOS/Android)
• Experience with test plan creation, defect management, and quality assurance processes

• Proven experience in project planning, timeline estimation, and resource allocation
• Strong multi-team coordination and dependency management capabilities
• Risk identification, mitigation strategies, and change management experience
• Track record of successful delivery across complex technical environments

• Excellent technical communication skills for both technical and non-technical audiences
• Experience in client relationship management and stakeholder consultation
• Strong facilitation, workshop, and requirements gathering experience
• Conflict resolution and negotiation capabilities with proven results

• Understanding of mobile telematics and insurance industry applications preferred
• Experience with trip capture technology, driving behavior analysis, or risk assessment advantageous
• Knowledge of multi-channel communication systems (email, SMS, mobile apps) beneficial

• 3+ years experience in technical delivery management or similar role
• Experience in insurance, telematics, or mobile technology sectors
• Previous experience with customer-facing technical implementations

• Strong analytical and problem-solving capabilities
• Excellent attention to detail with customer-focused mindset
• Ability to work independently while maintaining team collaboration
• Adaptability to fast-paced, evolving technical requirements
• Proactive approach to identifying and resolving delivery challenges

What We Offer

• Competitive salary and benefits package
• Opportunity to work with cutting-edge mobile telematics technology
• Collaborative environment with experienced technical teams
• Professional development and career growth opportunities
• Flexible working arrangements
• Chance to make a real impact on road safety and insurance innovation

Application Process

Please submit your CV along with a cover letter explaining your interest in mobile telematics and technical delivery management. We welcome applications from candidates at all stages of their careers who demonstrate the core competencies and enthusiasm for our technology platform.

Join us as we continue to shape the future of mobility.

At IMS, we are proud to be a diverse, disability-friendly, and inclusive workplace. We believe innovation thrives through diversity of thought, background, and experience. If you're passionate about what we're building and feel you could make a meaningful contribution—even if you don't meet every qualification—we strongly encourage you to apply. IMS is an equal opportunity employer, and we are committed to creating a supportive environment where everyone can thrive.