Customer Service Representative

Customer Service Representative

Imperial Dade has a Customer Service Representative role available! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Dade is a great place to take that next step.

The Customer Service Representative will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers' inquiries.

The schedule for this position is Monday through Friday from 8 am until 5 pm. Pay rate: $19.52/hr Deadline to apply: 3/22/26

You will:

• Manage incoming calls with a professional and courteous demeanor
• Accurately input and maintain order information in company systems
• Contact Sales Reps to clarify order requests
• Validate order accuracy by cross-referencing source documentation and historical data
• Promptly resolve discrepancies to maintain system integrity
• Generate Order Acknowledgments
• Develop understanding of Imperial Dade products and commonly used acronyms

You have:

• High school diploma, GED, or equivalent
• Customer service experience
• Proficiency in MS Office
• Data entry experience

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.