Customer Success Manager - APJ

Customer Success Manager - APJ

Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.

Immuta is seeking a Customer Success Manager (CSM) to be a trusted advisor for our customers in the Asia-Pacific Japan (APJ) region. In this pivotal role, you'll blend deep technical expertise with strategic relationship management, directly impacting the adoption and long-term success of Immuta's cutting-edge data security and governance platform within complex enterprise environments.

Your Role

As a Customer Success Manager, you'll be the bridge between Immuta's innovative technology and our customers' production success. You'll have the opportunity to:

• Drive Customer Success: Lead the technical and business journey for our customers, defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from Immuta's data governance solutions.
• Be a Trusted Strategic Advisor: Provide unparalleled insight, technical domain expertise, and solution design, becoming the go-to expert for customers navigating complex data security and governance challenges throughout their entire lifecycle.
• Orchestrate Implementation Excellence: Guide customers through comprehensive onboarding, use case implementation, and ongoing optimization, ensuring they achieve their defined success criteria and business objectives.
• Champion Customer Value: Proactively monitor customer health metrics, drive adoption initiatives, and demonstrate measurable business value to secure renewals and identify expansion opportunities.
• Influence Product Evolution: Serve as a critical feedback loop, translating customer insights and experiences directly back to our Product team to inform and shape future development priorities.

What You'll Bring

To succeed in this role, you should bring:

• 8 - 10 years of proven experience as a Customer Success Manager in data security and governance, ideally with a technology consulting background; a BA/BS Degree (or equivalent) in technology, computing, or related field is preferred.
• Exceptional written and verbal communication skills in English, with the ability to interact effectively at all levels within an organization. Proficiency in Japanese is preferred, but not required.
• Strong understanding of data security and governance principles, compliance standards, and regulatory requirements.
• Expertise in onboarding clients with data security and governance solutions, ensuring effective and compliant implementations.
• Proficiency in renewal forecasting and strategies to achieve high renewal rates in data security and governance.
• Deep working experience with modern data platforms (Snowflake, Databricks, Starburst) and cloud providers (AWS, Azure, Google Cloud Platform), including cloud data architecture, data analytics, and programming concepts.
• Strong grasp of data access through identity management systems and familiarity with data catalog tools.
• Strong project management capabilities to manage multiple complex initiatives with meticulous attention to detail.
• Willingness and ability to travel as needed to achieve customer objectives.

At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:

• 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
• Stock Options
• Paid parental leave (Both Maternity and Paternity)
• Unlimited Paid time off (U.S. based positions)
• Learning and Development Resources

Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.