Key Account Manager - Coatings

Key Account Manager

IMCD is a leading global distribution partner, formulator and solutions provider of speciality chemicals and ingredients. We have operations in over 60 countries and as we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. We are driven by our five core values: partnership, freedom to act, entrepreneurship, integrity & trust, and financial discipline. At IMCD Coatings & Construction, our speciality raw materials drive performance, innovation and sustainability of paints, coatings, construction, adhesives, printing inks, textile, leather and paper formulations. We drive evolution by providing our customers with innovative thinking and customised solutions, using our comprehensive portfolio of additives, functional fillers, pigments, resins and speciality solvents.

We have an exciting opportunity for a technically and commercially astute superstar to take on this Key Account Manager role. Reporting to the Market Manager- Coatings, our new Key Account Manager, based in Mulgrave, will service and develop Key Accounts to drive sales. Responsibilities include:

• Build and maintain relationships with customers
• Initiate and develop customer account strategies including customer requirements and market strategies
• Monitor customer satisfaction with IMCD's delivery of products and services
• Develop recommendations for business growth by obtaining customer, competitor, and product information from the industry
• Assist with budget and business planning including inventory movements
• Preparation of tenders with a focus on achieving objectives and sourcing and submitting required information
• Assist in investigating and resolving customer concerns
• Maintains of data in Salesforce for assigned customers

About you

Qualification- Tertiary Qualification in the relevant field (e.g. Chemistry, Cement Chemistry, Polymer Chemistry, Chemical Engineering) or extensive experience in the industry.

Experience - Prior experience in a similar role within industries such as Coatings, Construction, Cement, Adhesives, Printing or Packaging is essential. Time within manufacturing would be desirable, but not a must.

Technical Knowledge- You will have the technical knowledge required to understand customer requirements such as the formulation and application of resins, coatings, construction chemicals, adhesives, sealants and other related raw materials.

Well-developed communication skills – you will be communicating and building relationships across all levels within and outside IMCD A can-do attitude – our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team while being able to work independently. Being a team player – Supporting colleagues when needed and working as part of a team is essential to our success. Solutions-focused – You will be resourceful, able to understand and assess a situation, and calmly identify and implement solutions/improvements.

In return you will:

• Join an inclusive, supportive and diverse team
• Enjoy working for an international fast growing company with a strong entrepreneurial culture
• Free onsite parking
• Receive additional benefits such as generous quarterly and annual incentive schemes, an annual fitness subsidy, top-up parental leave, and monthly on-site massages.