Inside Sales Account Manager - Italy (milan)

Inside Sales Account Manager

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Italy (Milan) - Onsite 3 days per week

The role

As Inside Sales Account Manager here at Illumina, you will have ownership of inside sales across part of the region and taking responsibility for implementing a strategy to develop the existing accounts, and sourcing new ones, working together with Field Sales and your Inside Sales Manager to maximize revenue on your territory.

The Inside Sales Account Manager will be an onsite position in Milan - hybrid working is available.

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, lifestyle allowance, employee stock purchasing program, volunteer time off and much more!

Why you

As our Inside Sales Account Manager, your communication skills across telephone and email enable you to build good relationships with customers and channel partners, establishing you as a trusted partner. You enjoy getting to know your customer needs and can anticipate what will make them a satisfied customer of Illumina's, helping to guide them through our product portfolio and addressing any questions they have.

You will have a proven background and knowledge of Genetic analysis (NGS) techniques (PCR / NGS / Sanger etc)

If you want to push boundaries and join a culture fueled by innovation, collaboration and openness, this role could be for you. If you want a brilliant, fast-paced, mission-driven environment then Illumina is the place for you.

Responsibilities will include

• Manages the customer sales process for specific territories (Mediterranean area e.g. Italy and Greece) and accounts via phone and email. Potential to do field visits as required to help advance opportunities.
• Meets sales targets and is responsible for accurate forecasting and maintaining up-to-date contact and opportunity information in CRM database
• Engages with existing customers and qualified sales leads, guiding customers to the Illumina products that best meet their needs, coordinating with internal resources to address customer questions or objections, providing budgetary pricing, creating and submitting individualized quotes and closing the sales process through the point of order receipt
• Working either individually or together with the Lead Generation Specialist team on prospecting activities to find new accounts and develop new opportunities
• Works collaboratively with the wider sales team including TAMs, ISAMs, Sales Specialists and Service Contracts team
• Establishes and maintains strong, positive, productive relationships with customer accounts including product end-users, management and purchasing contacts
• Tracks and reports on all activities to managers

Preferred background, skills, and experience

• Fluency in English and Italian required (Portuguese and/or Greek considered an advantage)
• Knowledge of Genetic analysis techniques (PCR / NGS / Sanger etc)
• Able to quickly grasp and master highly technical concepts and articulate them well to others
• Outstanding listening, verbal, and written communication skills - articulate and quick thinking
• Team goal oriented with a focus on achieving team sales performance metrics.
• Detail-oriented and ability to focus in a fast-paced environment
• Proven successful sales experience with a technical product line a plus but other sales experience would be considered