TM Implementation Specialist (hybrid, Chicago, IL)

Job Opportunity At Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc., is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors, and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender. At Byline Bank, we take pride in being an award-winning workplace.

Objective Of Position: The Treasury Management Implementation Specialist is responsible for assisting the onboarding business customers on various Treasury Management systems and providing a variety of daily support functions. Responsibilities generally include, assisting in setting up customers on products, researching and resolving customer issues, identifying and troubleshooting systems-related problems and ensuring operational integrity of accounts and processes consistent with Bank policies and procedures and legal/regulatory requirements.

Duties & Responsibilities:

• Provides daily support functions for clients including completing billing requests, product implementations, and account set-up.
• Assists with the maintenance requests for cash management products.
• Helps review account analysis statements, monthly.
• Primary back-up coverage for Afterhours Third Party Payment Processing (TPPP) as needed. Hours are from 5:00pm – 8:00 pm.
• Assists with regular risk reviews and audits of cash management products and provides operational reporting.
• Helps maintain procedures and policies requiring knowledge of complex procedures and/or regulatory requirements.
• Provides support for internal calls to interpret and explain policies and procedures.
• Provides direct customer service for escalated/complex issues.
• Provides onsite and virtual training to customers and general support for treasury management products.
• Assists in identifying Commercial Deposit product issues and provides resolution to potential problems.
• Assists with the preparation of customer facing and internal communications.
• Helps conduct periodic pricing reviews.
• Attends quarterly on-site team and Operations meetings.
• All other duties as assigned.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

• Associate's degree or related field required. Bachelor's degree in Business Management preferred.
• 3+ years' prior experience in a similar role.
• Must have reliable transportation to and from multiple work site locations.
• Strong analytical and problem-solving skills.
• In-depth knowledge of account analysis and treasury management products, service, and STFP setups preferred.
• Excellent verbal and written communication skills with the ability to communicate complicated information to customers. Strong customer service skills.
• Highly motivated and experienced in managing multiple tasks.
• Demonstrates and promotes high ethical standards and behavior.
• Adapts and helps others manage change.
• Ability to make accurate and quick decisions under pressure.
• Excellent process and procedural knowledge, advanced team building and collaboration skills to manage the diverse services provided.
• High-level proficiency in MS Office Suite.

Physical Demands/Work Environment:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Compensation & Benefits:

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The hourly rate for this position is $29.32 to $36.53. In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information:

Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.