Principal Implementation Consultant

Principal Implementation Consultant

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities, and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero! We create cutting-edge AI technology that makes contracts searchable and simplifies deal-making processes to supercharge business while helping to reduce costs and manage risk. We automate manual work, facilitate collaboration, and streamline operations so businesses can make better decisions. By reimagining legal documents, we take the stress out of contract management, empowering brilliant people to do their best work while fueling exponential growth.

About the Role

The Principal Implementation Consultant (PIC) position is an integral part of our Professional Services Organization, which delivers Contract Intelligence and Workflow solutions to our customers. This includes six key areas of focus:

• Demonstrates product expertise in the CLM or Business App platform
• Provides top-quality service engagements for large or strategic customers or other accounts, serving as the lead process analyst, technical architect, and/or advisor to customers
• Follows PS implementation standards and methodology
• Validates, gathers, and assesses complex solutions to make thoughtful and required appropriate recommendations to the customer
• Gains proficiency in the configuration and integration of solutions
• Initiates, suggests, and helps create repeatable business processes and artifacts for scaling the organization

Major Responsibilities/Activities

The PIC is responsible for delivering CLM or Business App solutions to customers. This position is responsible for developing high expertise across the CLM or Business App platform. Solution Deployment (85%):

• Collaborates closely with the Project Manager to successfully deliver projects
• Ensures alignment between customers’ business and technical architecture with their CLM or Business App solution
• Leads end-to-end solution design discussions accounting for integration points between CLM and other business application platforms (e.g. SAP, Salesforce)
• Validates/gathers functional and technical requirements and produces solution design
• Creates core project documentation and achieves customer sign-off on requirements and user stories, solution design and architecture, and other project artifacts
• Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
• Follows implementation methodology and standards
• Executes project plan tasks associated with engagements
• Maintains an average of 70% utilization for billable projects
• Identifies engagement-related problem areas and solves the issues in a proactive manner
• Periodically may assist the Custom