National Account Manager

National Account Manager

The National Account Manager is an integral member of the BDI Surgical Business supporting the National Accounts Team and our largest customers to be a force multiplier in these geographically diverse accounts who span multiple sub selling teams increasing contract opportunity, while personally developing Key Account Management skills inside a highly experienced team.

Responsibilities:

• Improving contract opportunity by collaborating with field teams on prioritized growth
• Tracking and communicating product penetration and contract compliance
• Driving business penetration and growth through finding opportunities and collaborating on prioritized execution with the related field teams
• Improving their developmental opportunities as they engage with these large national customers and the National Accounts and field teams to accelerate their commercial experience
• Drive value maximization of current contract status and prioritized business opportunities to collaborate across the "one to many" relationship of broad and geographical diverse accounts, specifically extending the DNA touch (reach and frequency) with the local sales teams
• Improving "the customer experience" and earning 'Partner of Choice' status - Promote and drive ease of doing business with BD to ensure business retention, growth, and continued partnership
• As needed: facilitate business unit navigation of abnormal realities (i.e. backorders/ allocations, invoicing issues, membership changes) to resolve with minimized disruption
• Supply Chain logistics (e.g., allocations, back orders, subs, inventory issues, distributor, freight) – to be coordinated with SCAE where assigned
• Supports DNA in preparation for customer and internal meetings, including QBRs and Account Alignment Meetings
• Partner with internal teams to support ongoing initiatives to enhance contract opportunities
• Performance monitoring (e.g., BD financial results, customer incentive attainment)
• Partner with the account team in the execution (contract, clinical, operational, etc.) of account plans
• Maintaining account plans and opportunity tracking
• Ad-hoc requests (e.g., LOC confirmation, tier activation, rebate/incentive tracking, etc.)
• Ability to support BD Commercial Excellence by using CRM tool for daily, weekly, and monthly management rigor focused on growth to drive disciplined process excellence and accountability in Salesforce
• Successfully train on and consistently apply the BD Way of Selling
• Performs special projects and other duties as assigned

Minimum Qualifications:

• Bachelor's degree from an accredited institution is required, advanced degree preferred
• Desire five (5) years of progressive sales experience within the healthcare industry, with demonstrated success across a diverse portfolio of medical products
• Ability to travel up to 75%, including overnight stays, to support national account coverage and strategic customer engagement
• Must possess and maintain a valid driver's license and a driving record that meets BD's standards
• Must maintain a criminal background satisfactory to BD, subject to annual or as-needed review
• Must meet and maintain access requirements for customer and medical facilities, including successful completion of drug screenings as required
• Must maintain active vendor credentialing status in accordance with customer and facility protocols

Preferred Qualifications:

• Demonstrated leadership capabilities with a proven ability to influence cross-functional teams and drive strategic initiatives
• Strong written and verbal communication skills, with the ability to convey complex concepts clearly and effectively to internal and external stakeholders with executive-level presence
• Advanced analytical skills with the ability to interpret data, generate actionable insights, and support strategic decision-making
• Excellent time management and organizational skills, with the ability to manage multiple priorities and meet established deadlines in a dynamic environment
• Self-directed and highly motivated, with strong attention to detail and interpersonal skills that foster collaboration and trust
• Proven ability to work effectively in cross-functional and matrixed environments, contributing to team success and organizational goals
• Comfortable operating in a fast-paced, high-performance culture with agility and resilience
• Demonstrated proficiency in using Microsoft Office applications, including Excel and Power BI for data analysis and reporting, PowerPoint for executive-level presentations, Word for professional documentation, and Outlook for effective communication and calendar management

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.