Implementation Analyst, Global Dining

Implementation Associate

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Dining Implementation team is seeking an Implementation Associate to play a vital role in the successful onboarding of partners. This role supports the Implementation team by managing the creation of new venue builds, assisting with data imports, and overseeing the technical and operational aspects of onboarding. The Implementation Associate will also provide operational and analytical support to internal teams. The ideal candidate is detail-oriented, a strong communicator, and skilled in problem-solving and managing multiple priorities in a fast-paced environment.

Key Responsibilities:

• Support Onboarding: Assist Implementation Specialists and Managers with the end-to-end onboarding process for new partners, ensuring timely and accurate setup of venues, partner surveys, and training resources across systems.
• Venue Configuration: Manage the creation and configuration of new venue builds, ensuring all data, settings, and integrations are accurate and aligned with partner requirements.
• Cross-Functional Collaboration: Partner closely with internal teams (Sales, Partner Success, Product Operations, Support, and Benefit Operations) to ensure smooth and transparent communication throughout onboarding.
• Data Imports & Centralization: Support the centralization of import processes by collaborating with the Imports team to validate partner data, troubleshoot import errors, and ensure clean data migration.
• Process Improvement: Identify and implement improvements to streamline import workflows, reduce onboarding time, and minimize errors.
• Operational Efficiency: Identify opportunities to enhance workflows and optimize the overall partner onboarding experience.
• Training & Enablement: Own the creation and maintenance of training videos and partner resources, including scripting, recording, and updating materials as needed.
• Operational Support: Provide assistance with miscellaneous operational tasks (e.g., data transfers, RASC submissions, or reporting) as needed.
• Churn Tracking: Support the partner churn process to ensure accurate tracking and operational efficiency.

Who We're Looking For:

• Bachelor's Degree required
• 1–3 years of experience in implementation, operations, or a related field (hospitality or SaaS experience preferred)
• Strong attention to detail with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent communication, organization, and problem-solving skills
• Demonstrated project management experience (e.g., leading meetings, tracking progress, providing status updates, managing risks/issues)
• Comfortable working cross-functionally and adapting to evolving processes and systems
• Experience analyzing data and responding to ad hoc partner or internal requests
• Familiarity with hospitality industry terminology and operations
• Proficiency in Google Workspace and Excel; experience with Salesforce preferred
• Strong work ethic, professionalism, and interpersonal skills with a collaborative approach

Qualifications:

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.