EMS Customer Service Representative

EMS Customer Service Representative/Call Taker

Overview EMS Customer Service Representative/Call Taker with day and night shifts available in Elmhurst, IL. History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

Responsibilities The primary duties and responsibilities of the EMS Customer Service Representative consist of, but are not limited to the following:

• Answer, screen, and direct calls for entire company
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Arrange specialty and critical care transportation
• Provide information and assistance for customer service inquiries as needed
• Communicate with multiple departments and EMS personnel
• Provide supportive information to customers to assist them in arranging appropriate transport
• Develop effective solutions for customer service issues
• Direct calls to Flight Desk as appropriate
• All other duties as assigned

Qualifications

• Pleasant, professional phone manner
• Detail oriented
• Typing skills of 30 wpm or better
• Ability to excel in high-stress environment
• Adapt to frequently changing policies
• Ability to learn policies and procedures for facilities and recognizing when to apply them
• Medical background a plus
• Must pass 2-3 weeks of training
• EMD certification will be provided by Superior within 1 year of employment
• High School Diploma or GED

Benefits

• Flexible Scheduling
• Competitive Compensation
• Immediate EMT/Paramedic Job Placement
• Multiple Station Locations with the Ability to Transfer Throughout Company
• Opportunity to Work Overtime
• Health/Dental/Life Insurance
• Tuition Reimbursement
• Opportunity for Career Growth

Salary Range USD $18.00 - USD $20.00 /Hr. rates offered based on years of experience and full time scheduled templates. Additional earnings via bi-weekly bonus up to $4.00 /HR.