Customer Support / Operations Representative 1

Customer Support/Operations Representative

A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference. Sodexo has an opening for a Customer Support/Operations Representative. This is a remote role with the preferred candidate in the Mountain or Pacific time zone able to work 10:00am-6:30pm MST or 9:00am-5:30pm PST.

What You'll Do:

• Answer questions and inquiries from customers via the telephone, email, and chat, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with software applications
• Provide timely and complete resolution of user questions/problems/issues with customer satisfaction being the goal; customers may be any user across Sodexo and Entegra businesses (client, unit, divisional, or corporate staff and management)
• Track and investigate customer issues through a computerized system (currently Sales Force) and document problem-solving techniques used to achieve resolution.
• Demonstrate listening and questioning skills to uncover all aspects of problems (for complete resolution and customer satisfaction)
• Utilize effective communication skills and possess the ability to work with customers through a variety of means – telephone, email, or chat.

What We Offer:

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs, 401(k) Plan with Matching Contributions, Paid Time Off and Company Holidays, Career Growth Opportunities and Tuition Reimbursement.
• More extensive information is provided to new employees upon hire.

What You Bring:

• A minimum of 2 years of customer service and one year call center experience is strongly preferred.
• Working knowledge of Microsoft office.
• Problem solving skills and analytical skills necessary in order to assess issues and develop appropriate resolutions.

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Qualifications & Requirements:

• Minimum Education Requirement - High School Diploma or GED or equivalent experience

Location: US-IL-Chicago | US-TX-Brownsville | US-CA-Irvine | US-NV-Reno | US-WA-Bellevue | US-AZ-Phoenix

Employment Status: Full-Time Non-Exempt

Posted Range: $19.76 to $29.83