Customer Service Representative

Customer Support Representative

They work for a top tier client in Georgia, supporting the account team. This rep handles everything, including email and phone communication with fleet, drivers, and stakeholders. They must be resourceful, creative, and professional. This opening is on the Customer Support team, supporting account managers who manage the fleet. Responsibilities include:

• Assisting with ordering vehicles and customer service related tasks.
• Answering a high volume of customer emails and cases.
• Comfortable making outbound calls and following up on inquiries.
• Multi-tasking and typing customer information into the system in real time.
• Utilizing internal issue tracking systems to follow through on customer inquiries and issues.
• Creating vehicle selectors, processing billing changes, generating reports, and distributing insurance cards.
• Contacting drivers by email to gather missing information.
• Utilizing the v-lookup function within Excel to sort through data.

Skills required include customer service, data entry, customer resolution, email communication, Microsoft Office, Microsoft Outlook, Excel data entry, and Salesforce CRM.

Additional Skills & Qualifications:

• Two or more years of customer service experience.
• Strong written and email communication skills.
• Proficiency in the English language and ability to relay communications with properly formed sentences.
• Strong computer savvy skills and experience with multiple databases and monitors.
• Proficient with computers and MS Office suite, including Outlook, Word, and Excel.
• Achieved a HS Diploma.
• Typing test – 40 wpm.
• Salesforce experience.

Job Type & Location: This is a contract position based out of Schaumburg, IL.

Pay and Benefits: The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits may include medical, dental & vision, critical illness, accident, and hospital coverage, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave.

Workplace Type: This is a fully onsite position in Schaumburg, IL.

Application Deadline: This position is anticipated to close on Dec 15, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.