Customer Service Representative

Customer Support Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where resourcefulness and problem-solving are key? If so, we have the perfect opportunity for you! We're seeking a Customer Support Representative to join our dynamic team. In this role, you'll be the backbone of our account support operations—handling everything from email and phone inquiries to resolving complex issues for drivers and internal stakeholders. Your professionalism and ability to think creatively will make a real impact every day.

What You'll Do

• Serve as the primary support for account managers who oversee fleet operations.
• Assist with vehicle ordering and provide top-notch customer service for drivers and clients.
• Manage high-volume email and case inquiries, ensuring accurate documentation in real time.
• Handle unique challenges—whether it's helping a driver with an impounded vehicle or guiding them through future service needs.
• Make outbound follow-up calls and maintain clear, professional communication.
• Utilize internal systems (CARE) to track and resolve issues efficiently.
• Perform data-related tasks such as creating vehicle selectors, processing billing changes, generating reports, and updating driver information.
• Use Excel functions (including VLOOKUP and basic pivot tables) to organize and analyze data.

What We're Looking For

• 2+ years of office-based customer service experience
• Strong written and verbal communication skills
• Professional presence for virtual meetings (via Teams)
• Proficiency in MS Office Suite (Outlook, Word, Excel)
• Ability to multitask across multiple databases and monitors
• High school diploma or equivalent
• Typing speed of at least 40 WPM
• Experience with Salesforce CRM preferred

Key Skills

Customer Service | Data Entry | Problem Solving | Microsoft Office | Email Communication | Salesforce CRM | Excel (VLOOKUP, Pivot Tables)

Why You'll Love This Role

You won't just be answering calls—you'll be solving problems, building relationships, and making a difference for drivers and stakeholders. If you're resourceful, detail-oriented, and thrive on helping others, this is your chance to shine.

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg, IL.

Application Deadline

This position is anticipated to close on Dec 15, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.