Account Manager - Microsoft Advertising

Account Manager (AM) for Microsoft Advertising

Microsoft Advertising (MSA) empowers the largest advertisers around the world to reach their maximum potential through digital advertising solutions on the Microsoft Advertising platform. We are seeking top performing account executives with digital advertising experience who can drive revenue and increase customer satisfaction by developing and cultivating strategic client relationships and delivering customized solutions aligning to the client's advertising needs.

As an Account Manager (AM) focused on Microsoft Advertising, you will enable Microsoft to better serve clients by applying your obsession to what clients care about and need, ensuring our story is valued and understood, and building and maintaining solid trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency. You will drive both revenue and client satisfaction across MSA's performance solutions and as a core member of the account team, this opportunity will allow you to focus on driving data-driven optimizations aligned with client needs, executing campaigns and driving solid coordination or internal resources for excellence in execution of core tasks, account transitions, and client account health.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients.

Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, compliance requirements, flags, or reactions), managing client needs, and addressing issues.

Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Shares knowledge of the search landscape with clients to create a mutually-beneficial business value proposition and executes relevant solutions.

Adopts Microsoft sales strategies (e.g., Challenger Sale) and handles main objections from clients. Works to overcome obstacles, sell tailored solutions, and secure buy-in and execution.

Proactively researches information about clients' advertising needs (e.g., advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on clients' advertising strategies.

Presents tailored solutions based on clients' insights, and maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs). Leverages competitive trends and shares knowledge with others as a subject matter expert.

Embody our culture and values

Qualifications

Required Qualifications: Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 2+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or Bachelor's Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or 6+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or equivalent experience. 1+ year of experience managing hands-on search advertising campaigns and other performance-based digital marketing campaigns.

Preferred Qualifications: Master of Business Administration (MBA) Degree in Sales, Marketing, or related field and 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or Bachelor's Degree in Sales, Marketing, or related field and 5+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or 8+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) or equivalent experience. 2+ years of experience managing hands-on search advertising campaigns and other performance-based digital marketing campaigns. 2+ years of experience in online media or Search Engine Marketing Sales and Service experience.