Customer Experience Team Member

Full Time Restoration Customer Experience Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Training & development
• Opportunity for advancement

Position Overview

We are seeking a full time Restoration Customer Experience Manager. As a Customer Experience Manager, you would assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and email, meeting with adjusters onsite, and generally being a helpful and positive presence in the workplace.

Key Responsibilities

• Perform fundamental daily administrative tasks to assist all divisions of the company.
• Coordinate crews, job scheduling, pristine communications with the adjusters/customers
• Perform detailed and accurate data entry
• Assist other departments in communications for all assigned projects in assigned locations

Position Requirements

• High school diploma/GED (preferred)
• Must have 1-3 years of customer service experience
• Must be knowledgeable in Google docs/sheets
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Requires the ability to lift, drive, bending, sitting, or standing and walking as necessary. Ability to successfully complete a background check subject to applicable law.

Each SERVPRO® Franchise is Independently Owned and Operated.

Compensation: $22.00 per hour

Picture Yourself Here Fulfilling Your Potential

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.