Kundenbetreuer/customer Service (m/w/d)

Job Opportunity In Munich

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

"The future is circular"

Your Responsibilities:

• Customer support for producers and trade customers for all operational inquiries.
• Capture and process customer orders in SAP, including invoicing.
• Processing customer returns.
• Maintenance of various master data.
• Retourenabwicklung.
• Plausible verification of pick-up slips and bookings in SAP.
• Deposit processing.
• Processing customer complaints.
• First-level support for MyIFCO.
• Training of customers on IFCO processes and applications.
• Monitoring of customer bookings and inventories in MyIFCO.
• Creation of reports.
• Support of the sales team.

You Bring:

• Several years of professional experience in customer service.
• Fluent German and English; Dutch or French is an advantage.
• Ability to present information clearly and respond professionally to customer inquiries and needs.
• Competence in building and maintaining strong business relationships with customers.
• Customer orientation and a solution-oriented "can-do" attitude.
• Quick understanding of customer requirements and ability to correctly interpret underlying needs.
• Friendly, communicative, and motivated demeanor.
• Very good problem-solving skills with a proactive approach.
• Team capability and willingness to collaborate in a dynamic and fast-paced work environment.

We Offer:

• Make a difference where it counts – become part of a sustainable and secure future industry.
• An international team with real team spirit – here respect, appreciation, and cooperation count.
• Flat hierarchies, quick decisions – your ideas have influence and bring real change.
• Work flexibly and mobile – enjoy the benefits of hybrid work and workation. We provide everything you need for effective remote work.
• Healthy and delicious meals – weekly changing menus from our online canteen Bella & Bona, subsidized by IFCO.
• Opportunities for development – access to unlimited training on LinkedIn Learning.
• Support when you need it – our employee support program is at your side.
• A modern work environment – open and bright office spaces with innovative equipment.
• Boost your energy – free drinks and a modern fitness center to keep you in shape.
• Convenient parking and perfect connectivity – underground parking spaces and an S-Bahn station (S7) right in front of the door.

At IFCO, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.