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Customer Service Representative - 2nd Shift
Manage customer billing, shipping/receiving and resolve discrepancies for assigned accounts.
Joliet, Illinois, United States
Entry Level
$20
– 22
USD / hour
18 hours agoBe an early applicant
ID Logistics
Provides contract logistics, warehousing, and distribution services specializing in complex supply chains for retail, e-commerce, and industrial clients.
3 Similar Jobs at ID Logistics
Customer Service Representative
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.
Responsibilities:
- Manage shipping and receiving within our system in partnership with General Manager and Supervisors.
- Processing billing and invoicing with tight turnaround times and attention to detail.
- Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
- Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Follow ID Logistics corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
- Observe all company safety rules and assist in enforcement as appropriate.
Other duties as assigned.
Schedule: 2nd Shift, Mon - Friday: 3PM - 11:30PM (OVERTIME MAY BE REQUIRED)
Pay Rate: $20.50 per hour plus $1 shift differential.
Customer Service Representative - 2nd Shift
Joliet, Illinois, United States
$20
– 22
USD / hour
Customer Success
About ID Logistics
Provides contract logistics, warehousing, and distribution services specializing in complex supply chains for retail, e-commerce, and industrial clients.