Customer Service Rep - gui - Weekend (fr - tue)
ID Logistics
Customer Service Representative (GUI)
We're seeking a Customer Service Representative (GUI) to support daily customer interactions and order-related activities in a fast-paced warehouse environment. This role partners closely with customers, the on-site management team, and warehouse personnel to ensure efficient handling of inquiries, orders, shipments, and billing.
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site KANE management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.
Responsibilities
- Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
- Processing billing and invoicing with tight turnaround times and attention to detail.
- Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
- Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
- Observe all company safety rules and assist in enforcement as appropriate.
- Other duties as assigned
Schedule
Friday to Tuesday:
Friday and Saturday 7am to 7pm
Monday and Tuesday – 3pm to 11pm
Hourly Rate
$20.00 plus $2.00 Shift Differential