224 - help Desk Support Tech

ID Logistics Job Post

ID Logistics (IDL), a global leader in third-party logistics, combines entrepreneurial spirit with a dedication to operational excellence. We were founded in Orgon, France, and have a US base in Scranton, PA. We accelerated growth in 2022 after merging with Kane Logistics just three years prior. Now operating as ID Logistics US, we provide comprehensive supply chain solutions across 50+ sites, powered by over 7,000 team members within the United States. With a global workforce of over 38,000 experts and 84 million square feet of facilities across over 400 sites, we're transforming logistics--and this is just the beginning!

Position Overview

The Help Desk Associate plays a key role within the Central Operations Team by monitoring order flow, supporting client requests, resolving operational issues, and ensuring timely and accurate order processing. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, dynamic environment with changing schedules.

Location

On-site, Ruskin, FL

Work Schedule

First Shift 9AM-6PM, Occasional weekend work as business needs arise

Travel Specifics

No Travel

Hourly Rate

$16-$19, plus bonus opportunity. Our total rewards include comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities

Order Monitoring & Fulfillment Support

• Monitor all Consumer, B2B, and Boutique orders to ensure accurate processing.
• Ensure all orders are shipped on time and follow up with the warehouse when delays or issues arise.
• Monitor Marketplace orders and take required actions within a timely manner.
• Work with Operations teams to identify and resolve issues to ensure orders are shipped correctly.
• Cancel orders per client request when applicable.

Client Communication & Ticket Management

• Work on client requests and communicate necessary actions to the warehouse or internal teams.
• Provide accurate and timely updates directly to the client.
• Raise flags on risks that could impact same-day fulfillment or overall order performance.
• Handle Meridian and Help Desk tickets, ensuring timely resolution.
• Escalate issues to the ISS team when orders are not flowing correctly or system errors occur.

Reporting & Analysis

• Run internal and client-requested reports.
• Track trends in complaints and tickets to provide actionable analysis.
• Identify improvement opportunities and support process enhancements for greater efficiency.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future.#IND123