Team Lead, Customer Service (scripps)

Team Lead, Customer Service

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our team lead, customer service, you will help build new projects while assisting with escalated cases. Every day you will prepare, analyze, and provide daily, weekly, and monthly productivity metrics. To thrive in this role you must develop and coach team members in skills and process to promote quality.

Here's what you will experience working as a team lead, customer service:

• Assist in establishing and implementing departmental initiatives.
• Measure and monitor staffing levels, assign duties and responsibilities as appropriate.
• Complete performance evaluations, track time and attendance.
• Troubleshoot and resolve issues with client concerns with a sense of urgency.
• Train and educate staff on new process changes.

Required skills:

• Minimum 3 years' experience

For this US-based position, the base pay range is $18.06 - $29.19 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

R1 RCM Inc. ("the company") is dedicated to the fundamentals of equal employment opportunity. The company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Furthermore, the company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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