Remote - technology Technical Support Representative - Remote Eligible

Technical Support Representative

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Responsibilities include:

• Providing front line, first level, technical assistance for consumers
• Supporting client specific high speed internet services delivering an exceptional customer experience
• Resolving technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting
• Supporting customer needs related to client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
• Delivering in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrating advanced product knowledge and the ability to solve customer issues
• Resolving customer issues on the first call as frequently as possible
• Opening and managing trouble ticket system for user issues, Data Network, OS issues
• Being patient, courteous and friendly with customers at all times
• Demonstrating a positive attitude
• Addressing and solving technical problems in a timely manner and completing all work assignments within expected time frames
• Adhering to all work schedule assignments
• Abide by and support management directives and adhere to all TP policies

What We're Looking For Over 18 years of age

What We Prefer HS Diploma or equivalent Comfort with desktop computer system Proven oral & written communication skills Familiarity with personal computers, operating systems, software, and computer terminology Demonstrated problem solving skills Ability to work independently and multi-task

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

• Internet Requirements:
• Minimum subscribed download rate equal or exceeds 25.0 Mbps
• Minimum subscribed upload rate equal or exceeds 10.0 Mbps
• ISP must have no packet loss and ping under 30ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet details required
• Clean and quiet workspace

Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets