IT Support Specialist, Senior

Senior IT Support Specialist

Valley County is seeking a highly experienced and technically proficient Senior IT Support Specialist to serve as a critical component of our small, fast-paced IT Department. This individual will be a top-tier technical expert for all end-user systems, ensuring maximum productivity and reliable operation across the organization. This is a hands-on, individual contributor role that requires exceptional technical depth, independence, and professional judgment. This is a full-time position with full employee benefits.

As the primary escalation point for all technical issues, this position is responsible for the following:

• Advanced Desktop & End-User Support: Provide Tier 3 troubleshooting and resolution for complex hardware, software, and operating system issues. This includes advanced diagnostics, configuration, and repair of all employee workstations and mobile devices.
• System Ownership & Maintenance: Manage and maintain critical end-user systems, including endpoint security software, patch management systems, and desktop imaging/deployment tools (e.g., Active Directory, Intune, JAMF, SCCM).
• Infrastructure Collaboration: Work closely with other IT staff to resolve issues that bridge desktop and core infrastructure, such as network connectivity, server access, and complex application integrations.
• Technical Documentation & Mentorship: Develop and maintain high-quality documentation (SOPs, knowledge base articles) for technical staff and end-users. Act as a technical mentor and escalation resource for junior support staff.
• Project Leadership: Lead small-to-mid-sized IT projects, such as company-wide software rollouts, hardware upgrades, and office relocation technology support, managing tasks from planning through successful implementation.