Customer Service Representative

Csr I - Mortgage Loan Servicing

We are seeking a highly skilled and customer-focused CSR I to join our Mortgage Loan Servicing Department. As a key member of our team, you will play a critical role in delivering exceptional service to our customers and ensuring their mortgage-related needs are met. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology.

Why work with us? At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth. Its no wonder we have been recognized as one of the Best Places to Work in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

In this role, you will:

• Provide timely, effective, and empathetic responses to customer inquiries, addressing their concerns and resolving issues with precision and care
• Assist with the administration of single-family home loans, ensuring accurate and efficient responses
• Actively listen to customers, offering education and support to help them navigate their mortgage journey
• Maintain the highest level of confidentiality and security when handling client information
• Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication
• Other job duties as assigned