Customer Service Representative 2

Customer Service Representative 2

The Idaho Department of Fish and Game is seeking a dynamic, customer focused Customer Service Representative 2 to join our Panhandle Regional front office in Coeur d'Alene. Under the direct supervision of the region's Office Service Supervisor, the incumbent will provide daily front-line customer service.

Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.

What We Offer:

• Excellent medical, dental, and vision insurance
• Participation in one of the Nation's best state retirement systems
• Generous vacation and sick leave accrual
• Eleven paid holidays in a year
• Eight weeks of Paid Parental Leave
• Multiple saving plans-optional 401k and 457 plans
• Group Life Insurance/Disability Insurance/Supplemental Life Insurance
• Public Sector Student Loan Forgiveness
• Employee Assistance Program
• State and Department Wellness Programs
• Ongoing training opportunities

General Information:

This announcement will be used to fill the current opening at the Idaho Department of Fish and Game in Coeur d'Alene only.

Responsibilities:

• Provide front-line customer service and multi-tasking functions
• Perform a variety of office support functions
• Receive payments by cash, check or debit cards, and reconcile sales reports/deposits
• Respond in writing to request for pertinent program information

Minimum Qualifications:

• Some knowledge of interviewing methods
• Experience interpreting, explaining, and applying regulations, laws, or complex policies
• Experience accessing data using a computerized system
• Experience independently handling complaints and upset individuals in a business setting
• Experience conducting sensitive fact-finding interviews
• Experience working with multiple electronic devices, systems, and data records

The ideal candidate will have experience reviewing documents for compliance with established procedures, answering a business telephone using knowledge of business telephone procedures, and cash handling and sales reconciliation procedures. They also must be willing to assist customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals.

To learn more about the Idaho Department of Fish and Game, please see the following:

• Video: Idaho Fish and Game - We Make It Happen

CONTACT INFORMATION:

Idaho Department of Fish and Game

P.O. Box 25

Boise, Idaho 83707

WEBSITE: idfg.idaho.gov

EMAIL: [email protected] PHONE: 208-334-3773

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].