Junior Institutional Account Manager

Junior Institutional Account Manager

iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely.

We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner.

By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.

Besides iBanFirst's strong presence in the SMMs European market, the company has also gained significant market share in the investment industry by developing a tailored offering based on a deep understanding of the key pain points within this ecosystem. Thanks to years of development and close collaboration with major players in VC/PE, asset management, and family offices, iBanFirst has become a well-known player, leveraging its expertise in international transactions and FX management. Aware of the market's potential, the company now aims to further expand and diversify its portfolio.

Key figures

• 350+ employees across 13 offices in 10 European countries
• 30+ nationalities represented, average age: 32
• 10,000 corporate clients trust us
• €65M in revenue in 2024, with a target of around €85M in 2025
• Profitable for nearly two years
• Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
• An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service

A strong culture built around 4 core values

• Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together.
• Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA.
• Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact.
• Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability.

Why join us?

• We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market.
• We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally.
• Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously.
• You'll join an agile environment where your expertise has tangible impact, working alongside talent from top financial
• iBanFirst is profitable and backed by long-term investors: Xavier Niel and Bpifrance, historical shareholders, have supported and trusted us from the beginning.
• In 2021, the entry of Marlin Equity Partners marked a new chapter in our international ambitions.

Joining iBanFirst means joining a profitable, international, fast-growing tech company. It's also a chance to learn, grow, and contribute directly to a shared ambition: simplifying international finance for SMEs.

What will you do

You will report directly to Damien Battesti, Head of Institutional Solutions and work closely with Sam Sadroleslami, Sales VC/PE.

As part of the Institutional Solutions team, your clients will be major players in VC/PE, asset management, and family offices.

• As soon as a client has been introduced to our platform and has made transactions, you are the client's point of contact.
• You ensure the growth of your portfolio by initiating and executing proactive cross sell & up sell strategies;
• You build and maintain long-term relationships with clients;
• You have meetings in face to face with your clients;
• You work closely with our Customer Success Management team in order to maximize your clients' satisfaction;
• You optimize international payments, FX exposure and hedging strategies for clients;
• You analyze companies' currency risk management;
• You raise awareness and support companies on currency issues;
• You help clients to fully understand features of our platform and to use them;
• You help your clients with their daily needs;
• You collect customer feedback and needs and share within our organization;
• KPIs: Cross sell, Up sell, Churn & NPS.

What do you bring

• Minimum 2 years of professional experience (prior experience on a customer facing position is a plus)
• Experience in Finance, FX, Banking, or Financial Markets
• Customer-oriented
• Good communication skills (spoken and written)
• Attention to details
• Native in French, fluent in English

What do we offer

• Build expertise in the fast-growing Fintech/Paytech industry with cutting-edge technology.
• Join a new and strategic desk at a turning point — a unique chance to help lay the foundations and grow with a project that's taking off.
• Grow your sales and financial skills in a scaling international company.
• Thrive in a multicultural environment, with 13 offices across Europe and colleagues from diverse backgrounds.
• Benefit from a comprehensive compensation & benefits package, including:
• Swile meal card
• Alan health insurance
• Commuter benefits
• RTT (extra paid time off)
• Gymlib subscription
• Paid parental leave
• Participate in company-wide events, including team offsites, company parties, and regular social activities.
• Remote policy: While the team values in-person collaboration (typically in office 4 days a week), 1–2 days of remote work per week are accepted.

This is more than a job — it's a chance to join a profitable fintech entering a transformation, where Product is at the heart of the company's evolution toward a scalable, SaaS-like platform.

Recruitment Process

1. Screening call with Malorie (Talent Acquisition Specialist)
• 30 minutes – remote (video)
• Purpose: Cultural fit, motivation, expectations
2. In-depth interview with Damien Battesti (Hiring Manager)
• 60 minutes – remote (video)
• Purpose: Hard and soft skills, experience, mindset, motivation
3. Interview with Alexandre Schont (VP Sales France) and Damien
• 60 minutes – in-person
• Purpose: Hard and soft skills, experience, mindset, motivation
4. Final round with Sam Sadroleslami (Sales VC / PE) and Damien
• 30 minutes hour – remote (video)
• Purpose: Team fit