Account Manager - Remote Eligible

Account Manager

Job Category: Sales & Marketing

Requisition Number: ACCOU002113

Posted: August 20, 2025

Full-Time

Remote

Remote Nashville, TN 37215, USA

Job Details

Description

Job Title: Relationship Manager

Department: Enterprise Solutions

Reports To: Manager, Relationship Experience

Job Location: Remote

Travel: Up to 50%

Summary of Position: An Account Manager plays a crucial role in forming and maintaining connections with business clients. Here are the key duties and qualifications for this role. A successful Relationship Manager combines interpersonal skills with business acumen to create lasting client connections and drive sales growth.

Essential Duties & Responsibilities:

• Building Relationships: Relationship Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
• Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
• Opportunity Identification: Relationship Managers identify potential opportunities and inform the sales team to follow up.
• Product Education: Educating clients about the company's products, services, and special offers is an essential part of their role.
• Issue Resolution: They attend to client complaints and resolve issues promptly.
• Improving Satisfaction: Conducting customer satisfaction surveys and recommending ways to enhance client satisfaction.
• Collaboration: Working with internal departments to ensure the company meets clients' expectations.
• CRM System Oversight: Overseeing input and quality of information entered into the Salesforce customer relationship management system

Minimum Qualifications (Education and Experience):

• Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
• Problem-Solving: Relationship Managers need to be adept at resolving client issues effectively.
• Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
• Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

Preferred Qualifications (Education and Experience):

• At least three years work experience in a role that requires sales, business development, product support or relationship management skills.

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York