Entry Level Customer Service Agent
Entry Level Customer Service Agent
Job Title: Entry Level Customer Service Agent
Location: Boston, MA Company: Unilux Brand
Job Description: We are seeking a motivated and enthusiastic Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing essential support and assistance with their inquiries. As a vital part of our customer service department, you will have the opportunity to interact with a diverse customer base, helping to resolve issues and ensure complete satisfaction with our products and services.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and chat.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and issues with effective solutions.
- Document customer interactions and maintain accurate records of inquiries.
- Assist in processing orders, returns, and exchanges as needed.
- Collaborate with team members to enhance customer service processes.
Skills, Knowledge and Expertise
- High school diploma or equivalent; some college experience preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic computer skills, including proficiency in MS Office and CRM software.
- Strong interpersonal skills with the ability to build rapport with customers.
Benefits
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
About Hustle Notice Biz
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Our Hiring Process
- Stage 1: Applied
- Stage 2: Review
- Stage 3: Interview
- Stage 4: Hired
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